Ecommerce and CRM

Turn customer data and digital journeys into growth.

Ecommerce, CRM and lifecycle strategy designed to improve conversion, retention and the quality of the customer experience.

Connect acquisition, conversion and retention

Growth suffers when paid media, websites, ecommerce, email and CRM operate as separate programs. We map the complete journey and identify the decisions that can improve performance across it.

  • Ecommerce and conversion strategy
  • CRM and lifecycle planning
  • Segmentation and journey design
  • Channel and message coordination

Make the data useful

Analytics should help teams decide what to change. Sandholm Growth Co. clarifies the measurement model, identifies gaps and builds reporting around the decisions leadership and channel owners need to make.

  • Analytics and KPI planning
  • Funnel and cohort analysis
  • Experiment and testing priorities
  • Executive performance reporting

Strategy that can be implemented

Recommendations account for team capacity, technology constraints and commercial priorities. The agency can also coordinate execution across content, creative, digital and technical specialists.

  • Prioritized implementation roadmap
  • Platform and process requirements
  • Campaign and automation planning
  • Cross-functional execution support

Frequently asked questions

What clients ask about this service.

Do you implement CRM platforms?

The agency leads CRM strategy, requirements, journey design and implementation coordination. Technical configuration is scoped with the appropriate specialist when required.

Does this include conversion optimization?

Yes. Ecommerce and CRM work can include funnel analysis, landing-page strategy, experimentation and conversion improvement.

Can you assess an existing program?

Yes. A focused assessment can identify journey gaps, measurement issues, missed lifecycle opportunities and the highest-value next actions.

Tell us what you are trying to accomplish.

We will recommend a focused scope built around the business objective, required expertise and timing.

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